Last updated: 6 June 2026

Seamless Flooring Systems (Pty) Ltd (“the Company”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit any of our websites: www.seamlessflooring.co.za; playsafe.africa; www.quartzcarpet.co.za; or www.spectragranules.com (“the Website”) or engage with us in connection with our products and services.

This Privacy Policy is prepared in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), which came into full effect on 1 July 2021, and must be read together with our Website Terms and Conditions.

1. Responsible Party

In terms of POPIA, the Responsible Party for the processing of your personal information is:

Seamless Flooring Systems (Pty) Ltd
Cape Town, South Africa
Tel: +27 861 782 789
Email:
Website: www.seamlessflooring.co.za

Our Information Officer is responsible for overseeing compliance with POPIA and this Privacy Policy. You may contact our Information Officer directly at for any privacy-related queries or concerns.

2. Scope of This Policy

This Privacy Policy applies to:

  • Suppliers, contractors, and business partners who interact with us
  • Prospective and existing clients who request quotations, information, or place orders
  • Any other person whose personal information we process in the course of our business activities
  • All visitors to our Website

3. Personal Information We Collect

We collect only the personal information that is necessary, relevant, and adequate for the purposes described in this Policy. The categories of personal information we may collect include:

3.1 Information You Provide Directly

  • Full name and surname
  • Email address
  • Telephone and mobile number
  • Physical and/or postal address
  • Company name and job title (for business enquiries)
  • Any other information you voluntarily provide through contact forms, email, or telephone

3.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our web hosting and analytics services, including:

  • IP address and general geographic location
  • Browser type and version
  • Pages visited, time spent on pages, and referring website
  • Device type and operating system

This information is collected in aggregate form and is generally not linked to any individually identifiable person. It is used solely to improve Website performance and user experience.

3.3 Information from Third Parties

We may occasionally receive personal information about you from third parties, such as referrals from business partners or industry contacts. We will handle such information in accordance with this Privacy Policy and will inform you of the source where required by POPIA.

4. Lawful Basis and Purpose of Processing

In accordance with POPIA, we process your personal information only where we have a lawful basis to do so. We rely on the following grounds:

4.1 Performance of a Contract

Where you have requested a quotation, placed an order, or engaged us for flooring installation or supply services, processing your personal information is necessary to fulfil our contractual obligations to you.

4.2 Legitimate Interests

We process certain personal information where it is in our legitimate business interests to do so, provided that such interests are not overridden by your rights and interests. This includes maintaining business records, following up on enquiries, and improving our products and services.

4.3 Compliance with Legal Obligations

We may process your personal information where required to comply with applicable South African legislation, including tax obligations, consumer protection requirements, and court orders.

4.4 Consent

Where we rely on your consent to process your personal information — for example, to send you marketing communications — we will request your consent explicitly and you may withdraw it at any time without detriment, by contacting us at .

5. Specific Purposes for Which We Use Your Information

We use your personal information for the following specific purposes:

  • Responding to and managing your product enquiries and quotation requests
  • Processing and fulfilling orders for Quartz Carpet, PLAYSaFE, and other flooring products and services
  • Communicating with you regarding the status of your order or project
  • Sending relevant product updates, promotional offers, and industry information — only where you have consented or where we have a legitimate interest to do so
  • Maintaining accurate business and accounting records as required by law
  • Improving the functionality and content of our Website
  • Complying with our legal and regulatory obligations
  • Protecting our legal rights and interests

6. Sharing of Personal Information

do not sell, rent, or trade your personal information to any third party. We may share your personal information only in the following circumstances:

6.1 Service Providers and Operators

We may share personal information with carefully selected third-party service providers (“Operators” as defined in POPIA) who assist us in operating our business and Website. These may include:

  • Web hosting and IT service providers
  • Email communication platforms
  • Accounting and business management software providers
  • Logistics and delivery partners where relevant to your order

All Operators are required to process your personal information only on our documented instructions and in accordance with POPIA. We enter into appropriate data processing agreements with all Operators.

6.2 Legal Requirements

We may disclose your personal information if required to do so by law, court order, or in response to a lawful request from a competent public authority, including the South African Police Service or the Information Regulator.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, personal information may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

6.4 Cross-Border Transfers

Where personal information is transferred to a third party or Operator outside the Republic of South Africa, we will ensure that such transfer only takes place to countries, or entities within countries, that provide an adequate level of protection for personal information, or where we have obtained your consent, or where another lawful ground under Section 72 of POPIA applies.

7. Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required or permitted by applicable law.
In general, we apply the following retention periods:

  • Client and order records: minimum 5 years from the date of the last transaction, as required for accounting and tax purposes under the Income Tax Act 58 of 1962 and the Tax Administration Act 28 of 2011
  • Enquiry and quotation records: up to 3 years from the date of the enquiry
  • Marketing consent records: for the duration of the marketing relationship and 1 year thereafter
  • Website analytics data: up to 24 months in aggregate, anonymised form

Once personal information is no longer required, we will securely destroy, delete, or de-identify it in a manner appropriate to the format in which it is held.

8. Security of Personal Information

We take appropriate and reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, interference, modification, or disclosure. These measures include:

  • Secure server hosting with reputable South African or adequately protected international hosting providers
  • SSL (Secure Sockets Layer) encryption for data transmitted through our Website
  • Access controls limiting personal information to authorised personnel only
  • Regular review of our information security practices

While we implement industry-standard safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and the Information Regulator in the event of a security compromise that is likely to affect you, in accordance with Section 22 of POPIA.

9. Your Rights as a Data Subject

In terms of POPIA, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request confirmation of whether we hold personal information about you and to request access to that information, subject to any applicable exemptions under POPIA or other legislation.

9.2 Right to Correction or Deletion

You have the right to request that we correct, update, or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained.

9.3 Right to Object

You have the right to object, on reasonable grounds, to the processing of your personal information where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to processing for direct marketing purposes at any time.

9.4 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

9.5 Right to Lodge a Complaint

If you believe that we have violated your rights under POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email:
Tel: 010 023 5207

We would, however, appreciate the opportunity to address your concerns directly before you approach the Information Regulator. Please contact our Information Officer in the first instance.

9.6 How to Exercise Your Rights

To exercise any of the above rights, please submit a written request to our Information Officer at . We will respond within a reasonable time, and in any event within 30 days of receipt of your request, unless we notify you that an extension is required. We may request proof of identity before processing your request.

10. Cookies and Website Tracking

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical information about Website usage. Cookies are small text files stored on your device by your browser.
We may use the following types of cookies:

  • Strictly necessary cookies: essential for the Website to function correctly
  • Analytical/performance cookies: help us understand how visitors interact with our Website, allowing us to improve its functionality (generally anonymised aggregate data)
  • Functionality cookies: allow us to remember your preferences to improve your experience

You may control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our Website. Where cookies involve the processing of personal information, we process that information in accordance with this Privacy Policy.

11. Children’s Personal Information

Our Website and services are directed at adults engaged in business or consumer transactions related to flooring products and services. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a minor without appropriate parental consent, we will take steps to delete such information promptly.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices or content of any third-party websites, and we encourage you to read the privacy policies of any websites you visit.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time in response to changes in law, technology, or our business practices. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Where changes are material, we will take reasonable steps to notify you directly.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:
Information Officer
Seamless Flooring Systems (Pty) Ltd
Cape Town, South Africa
Tel: +27 861 782 789
Email:

We are committed to resolving any privacy concerns fairly and promptly. If we are unable to resolve your complaint to your satisfaction, you retain the right to escalate the matter to the Information Regulator as described in Section 9.5 above.

© 2026 Seamless Flooring Systems (Pty) Ltd. All rights reserved